GreenBeans AUstralia

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SHIPPING & RETURNS:


We pride ourselves on super speedy dispatch, and aim to ship within 1 hour of your order being placed, Monday-Friday, 06:00-13:00 NZST.

You can log into Your Account at any time to view the status of your order. Orders are initially "Pending", are updated to "Processing - All Invoiced" upon receipt of payment, "Processing - Printed" when your order has been printed and is in the process of being dispatched, and updated to "Complete" once they've been sent. As most international orders are payed via paypal, they automatically updated to Processing - All Invoiced, awaiting us to print off and dispatch your order.

Currently all orders are sent with NZ Post International. NZ Post is the New Zealand government owned, operated & regulated postage service. The delivery time frame is 4-10 days for most International destinations, from the date your order is sent.


Post Charges

Our shopping cart calculates your shipping charge based on the weight only of your order. You can go into "my cart" at any time and see the estimated shipping cost. for the items you have already selected.


Tracking

We load the postal consignment number of each dispatched order into our system. If you are a registered customer you can log into your account at any time and find the consignment numbers of your sent orders. This number is your tracking number, so if you have selected a traceable or registered shipping option, you can use your consignment number to track your parcel to your door.


Packaging

All our orders are dispatched in cardboard cartons. We have these specially made to sizes that maximize the size of your order that will fit before bumping you into the next NZ Post price bracket. We store pre-cut fabrics in the boxes, and reuse them for shipping. We've found dispatching fabric in cartons to be the most effective way of guaranteeing our products arrive to you in perfect condition, 100% of the time.


Faulty, Defect, or Miss-Shipped Items

If you have received the wrong product or faulty goods, contact us via email, within 5 days of receipt of your order. We will work with you to remedy the situation as quickly as possible.



Exchanges

If you have changed your mind about your purchase, contact us within 5 days of receipt of your order to arrange an exchange. Items for exchange must be sent back in unused, unwashed, as delivered condition. Odds and ends cannot be exchanged. When returning an item for exchange, you will be asked to:
1- Place another order to the value of the exchange items or greater and pay the difference into our bank account. Credit of returned items shall be less $5NZD to cover restocking and processing fee. Original and re-shipping postage costs are the responsibility of the customer - no credit will be applied to shipping.
2- Send back the items you wish to exchange, identifying the new order you have placed, to apply credit to.
3- Upon receiving the returned items, and the balance being paid, exchanges will be shipped.